Shipping policy
Shipping Policy
Thank you for shopping with ZAPTÉ Care.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays may require additional processing time.
Canada Shipping
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Standard Shipping: 5–8 business days — $5.99 CAD
United States Shipping
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Standard Shipping: 5–8 business days — $9.99 CAD
Delivery times are estimates and may vary depending on weather conditions, carrier delays, customs processing, holidays, or high shipping volumes.
Tracking Information
Once your order has been shipped, a tracking number will be sent to your email address.
Incorrect Shipping Addresses
Please ensure your shipping information is accurate before placing your order. ZAPTÉ Care is not responsible for delays or lost packages caused by incorrect or incomplete shipping addresses entered at checkout.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the customer.
Lost or Delayed Packages
If your order is significantly delayed or appears lost in transit, please contact us at contact@zaptecare.com and we will do our best to assist you.
Contact
For shipping-related questions or support, please contact: